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Getting Started
After we invite you to join the system, you will receive an email & text message with instructions on how to log in. This email is sent from hello@joinosmind.com; Please check the spam or promotions folders in your inbox if you can't find it. Please email support@osmind.org if you require assistance.
To get started, download the mobile app to your phone. On iPhone, search "Osmind" in the AppStore to download the app. For Android users, search "Osmind" in the Google Play Store
What to Expect
The app will send you notifications with things we've designed into your treatment plan. Therefore, it is important that you follow the app's instructions in a timely manner.
We will ask you to track how you are doing in between visits using mood scores and/or validated questionnaires
You will receive notifications and text messages to remind you to complete these measures. This helps us track your progress together.
Many studies have shown that using such rating scales improves how people feel. Measurement-based care has been shown to improve outcomes. We use evidence-based practices to provide you the highest quality care.
We only monitor the app during business hours. Please do not use this app to communicate if you are having an emergency -- in that case you should call 911 and contact emergency services. This app is not designed for use during emergency situations.
We will work together to track your progress and communicate effectively
Please use the platform to journal about your progress, send secure messages to our staff, and more.
We may use the platform to remind you to take medications or complete parts of your care journey such as specific exercises or preparation/integration content. Please follow instructions on when/how to take any medications and log any information we ask for as part of your treatment plan.
You will become more engaged in your care, giving you more control over your health. We will be able to see which treatments work and adjust your treatment plan accordingly.
The app helps you submit insurance claims for your treatments
You can use the app to submit a claim to your insurance company for reimbursement. All you need is the superbill (itemized receipt with medical information that we provide after treatments) and about two minutes to input information into the app -- and Osmind takes care of the rest! No need for snail mail, faxing, or the insurance company pretending it lost the claim. Osmind helps you get more money back, faster!
Osmind is HIPAA compliant
The Osmind platform is HIPAA compliant, protected by end-to-end encryption, and research grade (meaning parties such as the FDA trust the authenticity of the data). Our clinic and Osmind both uphold strict standards for safeguarding protected health information that meet or exceed legal requirements. Osmind works with independent third parties to verify its compliance and security. We chose to use this system because we trust its security and privacy safeguards.